RNE OneStopShop Services
The following services are provided by RNE OSS: |
Network access In order to make access to rail infrastructure easier, OSS contact points inform customers about network access (e. g. safety certificate) and assist customers’ efforts to comply with existing rules. «back to overview |
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Network Statement, timetabling handbooks & standard contract templates You can easily access all RNE Member Network Statements (containing all relevant information regarding access to rail infrastructure), timetabling handbooks and other important documents. «back to overview |
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Pricing information Information concerning infrastructure charges can be requested from OSS contact points along with all other line characteristics, or directly with the support of the EICIS system. «back to overview. |
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International train path management (ITPM) OSS ITPM core services include: assistance with the formulation of international path studies and requests, coordinated path planning by involved IMs/ABs and delivery of appropriate path offers with support of the Pathfinder system. In addition OSS contact points take care of harmonised, international path requests in cases where the Pathfinder web tool cannot be used yet. Path requests that have been fully harmonised by all involved Applicants result in a higher quality of the ensuing path offers. Path requests are answered within agreed and harmonised deadlines which are based on legal requirements. «back to overview. |
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Transport planning Customers can make use of OSS advice for international transport planning and the coordination of international path studies. Information delivery on terminals, sidings, yards, services, etc. and specifics of the border-crossing railway lines is also part of the OSS service portfolio along with the provision of contact details for all RNE Members. «back to overview. |
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Operations Monitoring OSS contact persons promote EUROPTIRAILS and provide access to the system. «Back to overview. |
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After sales Competent settlement of customer complaints and suggestions on how to improve rail service efficiency with the support of the EUROPTIRAILS system complement the OSS representatives' extensive service bundle. «back to overview. |